Dear customers,

We are providing a Phone and Collect service for our Auckland consumers during Level 3. This offers our customers the option to order items directly from a local store for contact free collection.

During Level 3, our Auckland staff are available between 10am and 4pm Monday - Saturday (Sundays by appointment), and are ready and willing to assist.

PHONE & COLLECT TERMS AND CONDITIONS:

Customers will be given an order number after purchasing which needs to be provided at the time of collection for purchases to be released. Additional identification may be requested. 

Items must be paid for via phone prior to collection as use of the Eftpos machine is currently unavailable. 

Pick up instructions may vary slightly between locations, but customers will be advised of the process prior to collection.

Show your order number through the front door, the team member will locate your purchase and pop it in a specified place at the front door – while keeping a safe distance. Once the team member has moved back, customers can then move forward to collect their purchase.  If there is a queue, please remember to practice safe social distancing while you wait.

When collecting purchases, footwear and any other relevant items must be taken with their box/packaging to ensure as little contact as possible with the product. This is also important as items cannot be returned to the store for an exchange, store credit or refund without the original packaging.

We suggest trying the shoes at home to ensure they are the correct size and fit, but if this is not the case please contact the store of purchase directly - within 5 days of receiving your purchase - to organise a contact free exchange, store credit or refund. 

Please note that we do not usually  offer refunds on items purchased from our retail stores. However, during Level 3 our Auckland stores will be  offering this service to our consumers as we understand that the product cannot be tried on at our shops. We will also continue to offer the option of a store credit or exchange provided all return criteria is met. If a refund is requested this will be facilitated via phone after the items has been returned as customer access to the Eftpos machine is currently unavailable during Level 3.

It is IMPERATIVE that the Return Form provided is included with the item so that our team can facilitate a contactless refund, store credit or exchange once the item has been dropped off. 

If items are not in their original condition and in the original packaging when returned to the store, customers will be expected to keep them.



Thank you for shopping with us and supporting an NZ owned and operated business.